1. In General
Access to and use of Forkids.love shop (the Website) are subject to the following terms and conditions. If Customer access the Website, browse or place an online order, he / she agrees to be bound by these Terms and Conditions.
Forkids.love invite Customer to read these Terms and Conditions carefully as they contain important information. If there are any questions about Forkids.love, these Terms and Conditions or Website, please do not hesitate to contact Forkids.love Customer service.
This website is owned and operated by SIA 360 grādu konsultācijas, Company registration number 40103202389, VAT number LV40103202389, office address Rigas str. 4-2, Balozi, LV2112, LATVIA (e-mail: firstname.lastname@example.org, mobile phone +371 29103747, weekdays only, from 10:00 till 16:00 CET).
Forkids.love retains the right to amend, modify or withdraw: the Website, these Terms and Conditions at its discretion without notice to Customer. The Terms and Conditions valid at the time of placing the order are applicable to the order, even where there are subsequent amendments. These Terms and Conditions are construed and are governed in accordance with the laws of Latvia and directives from the European Union.
This Website may also contain links to other websites (e.g., Track your order), which are not operated by Forkids.love. Forkids.love has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from Customer’s use of them.
3. Terms of purchase
Forkids.love only accepts orders made from Website – we currently cannot process orders via Facebook, Instagram, phone, e-mail or post.
To place an order on the Website, Customer must be over 18 years old. Customer must also provide us with a delivery address and contact details (such as e-mail address and mobile number, including international prefix). This can be done either in the shopping bag or by registering a Customer profile on the Website. Items placed in the shopping bag are not reserved until the order is placed and confirmed by Forkids.love through order confirmation sent to Customer’s e-mail address.
a. Contract and confirmation of order
When ordering goods on the Website, a binding agreement to buy is concluded only after Forkids.love have confirmed the order to the e-mail address given by Customer (Order confirmation e-mail). The order confirmation is sent to Customer’s e-mail address when Forkids.love has registered the order and received payment. All orders are confirmed no later than the following business day.
b. Pricing and currency
All prices are shown in Euros (€) and includes VAT. Prices may change and offers may be withdrawn at any time. Prices given on the date when the Customer makes an order are valid throughout the entire purchase process.
c. Discounts and promotion codes
Forkids.love may from time to time offer promotional discounts, with or without a promotion code to all or only to specific Customers. Promotion codes are valid only one time for certain Customer. Promotions cannot be added to an order after the order is confirmed, therefore Customer must ensure that the promotion code is registered before he / she confirms and pays the order. Forkids.love does not take responsibility for promotion codes or promotions published elsewhere than Forkids.love Facebook and Instagram pages and e-mails.
Forkids.love reserves the right to withdraw a promotion or promotional code at any time.
When a campaign or promotion is communicated by Forkids.love, Forkids.love states that combination of different promotions is not allowed. Forkids.love thereby, in case of misuse of either campaigns or promotions, reserves the right to cancel the Customer’s order.
Forkids.love shop accepts the following means of payment: credit cards, debit cards and Paypal.
All payments that are made via our secure Payment Service Provider (PSP) which uses SSL (Secure Sockets Layer) in encrypted form provides high-level security for Customer in accordance with the international security standard PCI DSS. All payers are subject to validation and authorization control by the card issuer or PayPal. If the payer refuses to authorize the payment to Forkids.love, he / she receives a message stating that the payment couldn’t be performed. Forkids.love is not responsible for any delay or non-delivery of the order caused by such refusal to authorize payment.
The estimated delivery price and time depends on destination. Forkids.love contracts postal services. When an order is dispatched from our warehouse the Customer will also receive a shipping confirmation, with information on how to track the shipment and the tracking number of the order. When order is delivered Customer is asked to confirm delivery by e-mail. Thus, Forkids.love gets confirmation the Customer has received the order.
a. Return Policy
Forkids.love offers a 14 day (2 weeks) return policy, which means that Customer can return items he / she has ordered up to 14 days from the date he / she has received the order, if the items returned contain the original labels, are unused and are in their original condition. Customer must indicate the reason for returning the items. The returned items should be packed in the same way as when the items were received.
b. How to return items
Customer can cancel his / her order by notifying Forkids.love via email and sending completed Cancellation Form within 14 days cancellation period referred to above. Returned items should be sent to:
Rigas str. 4-2, Balozi, LV2112
(mobile phone +371 29103747)
Forkids.love suggests the items are sent by either international priority registered post or economy shipment, through UPS, DHL, or EMS so that Customer can track the items. Besides, Forkids.love suggests that Customer retains evidence of posting or proof of shipment and the tracking number until the order price has been refunded. Shipment costs of returned items are refunded by Forkids.love only in cases when the items are faulty. Customer has a legal obligation to take reasonable care of the items while they are in his / her possession and is responsible for the risk of damage during transport.
If Customer cancels order in accordance with these terms, he / she will receive a full refund paid for the items. Standard delivery costs are refunded by Forkids.love only in cases when the items are faulty. Please note that Forkids.love is not obliged to refund any supplementary costs paid by Customer if he / she has chosen other delivery than offered by Forkids.love by default.
Forkids.love processes the refund no later than 14 days after the day the returned items are received from Customer. Forkids.love does the refund using the same payment type as Customer used. Forkids.love does not exchange of returned items.
5. Notice of faulty items
Forkids.love strives to ensure that each order dispatch is carefully checked before delivery to the Customer. However, in case the items are faulty (wrong, damaged or defective), please, contact Customer service as soon as possible but no later than within 5 days from the day Customer has received the order.
After contacting Customer service the Customer should send faulty item by previously agreed delivery services. If receipt of delivery costs is enclosed to faulty item, Forkids.love covers the delivery costs of faulty item as well. Payment will be done within 14 days after receipt of faulty item.
Forkids.love has rights to withdraw from the delivery of the order if:
a. there has been a clear and obvious price error on the website (e.g. the price of the product appears to be too high or too low or if price is given as 0€);
b. Customer has already cancelled 3 previous orders during last 6 months.
In these cases Forkids.love informs Customer as soon as possible.
Forkids.love is not responsible for any delay of Order delivery if delay is caused by any event outside of Forkids.love’s reasonable control, including but not limited to war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, governmental actions and any other similar events.
Forkids.love provides accurate description and images of items, however, due to specification of monitor or browser used by Customer, there might be slight colour differences. Forkids.love is not responsible for above mentioned colour differences.
7. Changes to Terms and Conditions
If Forkids.love decides to update these Terms and Conditions, then the date below will be updated.
This document was last modified on 28th October, 2018.